Contact
There is a person at this end. We are a small UK business, and we would rather you asked than guessed.
[your-brand-address@coolbloom.co.uk]
[Set up a branded email address before launch. The store is currently registered to a personal Gmail account, which undercuts trust for exactly the cautious buyer you are targeting. A domain-matched address is a small cost and a real conversion factor.]
When we reply
Within one working day, usually sooner. We are UK-based, so we are awake when you are.
What people usually ask about
- Sizing — the Size Guide answers most of it, but if you are between sizes, just ask and we will give you a straight answer.
- Returns — 60 days, free, no explanation needed. Details on Shipping & Returns.
- The fabric — how it washes, how it wears, why we chose it. See Our Fabric.
- An order — send us the order number and we will look it up.
Company details
[Add your registered company name, company number and registered address here. If you are a sole trader, add your trading name and a contact address. This is a legal requirement for UK online retail under the Consumer Contracts Regulations, and its absence is one of the first things a cautious buyer notices.]